Squarespace Support & Maintenance
Keep Your Website Running Smoothly
Flexible support options — from one-time fixes to ongoing monthly care. Choose the plan that fits your needs and let’s keep your website looking great and running fast.
Support Plans Overview
Not every website needs the same level of care. That’s why I offer four flexible options:
Ad-Hoc Support
Pay only when you need help
Prepaid Hour Packs
Discounted support hours, use anytime
Monthly Plans
Ongoing updates and monitoring
Monthly Retainers
Dedicated hours for high-demand clients
Plan Options
Ad-Hoc Support
$85/hour
Great for quick fixes, minor updates, or troubleshooting.
1-hour minimum
Billed only when used
PREPAID HOUR PACKS (Never Expire)
Buy hours in advance at a lower rate.
5 hours – $400 ($80/hour)
10 hours – $750 ($75/hour)
Ideal for clients who need flexibility without a monthly commitment. Time is tracked and a usage report is provided.
Monthly Maintenance Plans
Stay on top of site health with consistent monthly support.
Basic
$69/month
Up to 1 hour/month
Minor content updates (text, images, links)
Plugin/Squarespace feature checks
Basic monitoring
No minimum term
Extra hours billed at $85/hour
Standard
$129/month
Up to 2 hours/month
Priority response time
Monthly SEO check-in
Front-end edits
3-month minimum term
Extra hours billed at $85/hour
Monthly Retainer Plans
Ongoing monthly support for agencies and busy clients.
Pro
$199/month
Up to 3 hours/month
Custom code/dev support
Performance and optimization
3-month minimum term
Extra hours billed at $85/hour
Custom
Starts at $300/month
Includes 4+ hours/month at $75–$85/hr effective rate.
Priority scheduling
Flexible usage: design, development, SEO, consulting
Ideal for white-label and high-volume needs
custom minimum term
Extra hours billed at $85/hour
Monthly recurring Payments will be made via credit card, which will require your authorization. We use Wave or Paypal, and you will receive the authorization request for this service. Canadian Clients will use a converted amount from USD to Canadian dollars.
The first month’s payment will be due and payable at signing. Subsequent monthly payments are due every month on the same day. The payments will recur until cancelled by the client. The minimum initial contract term is 3 months and can be cancelled at any time after that.
Terms & FAQs
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Each plan includes support for content updates, design tweaks, troubleshooting, SEO help, and plugin or Squarespace feature checks.
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Any time spent on updates, development, SEO tasks, consulting, or communication related to support counts toward your included hours. Quick questions under 5 minutes are not tracked
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Time is logged in 15-minute increments. For Prepaid Packs and Retainers, a usage report is provided monthly or upon request.
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Prepaid hour packs never expire. Monthly plan hours (Basic, Standard, Pro) do not roll over.
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Extra time is billed at $85/hour. You'll be notified before any overages are incurred.
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Yes — plans are flexible. Basic plans can be canceled any time. Standard and Pro plans require a 3-month minimum commitment and 7 days’ notice to cancel.
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Send an email or submit a request through the support form or via WhatsApp chat (if set up). I typically respond within 1–2 business days (faster for retainer clients).