Support & Maintenance
Keep Your Website Running Smoothly
Flexible support options — from one-time fixes to ongoing monthly care. Choose the plan that fits your needs and let’s keep your website looking great and running fast.
Support Plans Overview
Not every website needs the same level of care. That’s why I offer four flexible options:
Pay As You Go
You Focus on Your Business — We'll Take Care of Your Site
Our site management packages are tailored to how you work—whether that’s a few updates per month or regular design and content cycles.
Content Updates
Monthly or ad-hoc updates to text, images, videos, or downloadable documents
Seamless Functionality
Technical troubleshooting and platform updates to keep things running smoothly.
Design and Layout
Layout refinements and design enhancements to keep your site fresh
Plug-in Maintenance
Monitoring and support for plug-ins and third-party integrations.
Blogs and Portfolios
Additions and updates to blog posts, case studies, or project galleries.
Priority Support
Fast turnaround for time-sensitive updates — especially for retainer clients
Pay As You Go Options
Ad-Hoc Support
$75/hour
Great for quick fixes, minor updates, or troubleshooting.
1-hour minimum
Billed only when used
Time is tracked and you get a usage report.
Prices in USD.
Want a better rate? A monthly retainer starts at $65/hour and goes to $50/hour.
PREPAID HOUR PACKS
Buy hours in advance at a lower rate.
4 hours – $290 ($72.50/hour)
8 hours – $560 ($70/hour)
Your rate is protected for 12 months from the purchase date. Nothing is lost if you don't use the hours in time — any remaining balance stays on your account as credit and applies against our current hourly rate.
Squarespace — Ongoing Care
Ongoing Care from $59/month.
Keep your site current and looked after, without paying for edit time you don't need. Squarespace handles the platform and hosting; we handle the site.
PLUS
$59/month
Regular upkeep plus a small block of edit time each month.
Squarespace feature and integration checks
Site monitoring
Minor content updates: text, images, links
Third-party plugin and integration checks
Up to 1 hour of edits each month
3-month minimum term
Extra hours billed at $75/hour
COMPLETE
$130/month
Everything in Plus, with more edit time and the content work handled for you.
Squarespace feature and integration checks
Site monitoring
Priority response
Third-party plugin and integration checks
Content updates: text, images, links
Blog and portfolio publishing
Monthly SEO check-in
Priority response
Up to 2 hours of edits each month
3-month minimum term
Extra hours billed at $75/hour
Monthly recurring payments are made by credit card and require your authorization. We use Wave or PayPal, and you'll receive the authorization request for this service.
Each payment is billed in advance for the month ahead. The first month is due at signing; payments then recur on the same day each month until you cancel. Included edit time is allocated per month and doesn't roll over. All care plans include a 3-month minimum initial term and can be cancelled any time after that.
Prices shown in US dollars. Monthly plans are billed in Canadian dollars at the equivalent rate.
WordPress — Ongoing Care
Ongoing Care — from $49/month
We host your site and keep it maintained: updates, security, backups, and monitoring, plus a block of edit time each month. Everything in one monthly price, no separate hosting or software bills.
Already hosting your own site? Every plan is $14/month less.
ESSENTIALS
$49/month
The behind-the-scenes work that keeps the site safe and running.
Hosting included
WordPress core, theme and plugin updates
Security and uptime monitoring
Off-site backups to a folder shared with you
1 included feature (reviews widget, social feed, or similar)
Up to 30 minutes of edits each month
3-month minimum term
Extra hours billed at $75/hour
PLUS
$99/month
Everything in Essentials, with room for the site to grow.
Hosting included
WordPress core, theme and plugin updates
Security and uptime monitoring
Off-site backups to a folder shared with you
Up to 4 included features
Up to 1 hour of edits each month
Priority response
3-month minimum term
Extra hours billed at $75/hour
Monthly recurring payments are made by credit card and require your authorization. We use Wave or PayPal, and you'll receive the authorization request for this service.
Each payment is billed in advance for the month ahead. The first month is due at signing; payments then recur on the same day each month until you cancel. Included edit time is allocated per month and doesn't roll over. All care plans include a minimum initial term of 3 months and can be cancelled at any time after that.
Connected features are third-party tools we run on our own accounts — reviews widgets, social feeds, booking embeds. Additional features beyond your plan's allowance are $7/month each. Features that need their own paid subscription, like translation or memberships, are quoted and billed separately.
Prices shown in US dollars. Monthly plans are billed in Canadian dollars at the equivalent rate.
COMPLETE
$159/month
Everything in Plus, and we handle the content work for you.
Hosting included
WordPress core, theme and plugin updates
Security and uptime monitoring
Off-site backups to a folder shared with you
Unlimited included features
Up to 2 hours of edits each month
Blog and portfolio publishing
Monthly SEO check-in
Priority response
3-month minimum term
Extra hours billed at $75/hour
Monthly Retainer Plans
A block of hours reserved for you each month, at the lowest rates we offer. Priority scheduling and your rate held for twelve months.
Monthly Retainer
Starts at $260/month
Includes 4-12 hours/month at $50–$65/hr effective rate.
Priority scheduling
Flexible usage: design, development, SEO, consulting
Unused hours roll over one month
Extra hours billed at your plan rate, not the standard rate
Ideal for white-label and high-volume needs
4 hrs/month – $260 – $65/hr
6 hrs/month – $360 – $60/hr
8 hrs/month – $440 – $55/hr
12 hrs/month – $600 – $50/hr
Prices in USD. Canadian clients are invoiced in Canadian dollars. $50/hour is the lowest rate we offer.
Monthly recurring payments are made by credit card and require your authorization. We use Wave or PayPal, and you'll receive the authorization request for this service.
Each payment is billed in advance for the month ahead. The first month is due at signing; payments then recur on the same day each month until you cancel. Unused hours roll over one month, up to your monthly amount, then expire — a quiet month isn't wasted. All retainer plans include a 3-month minimum initial term and can be cancelled any time after that.
Ready to Get Started?
Let’s make sure your website gets the support it deserves. Whether you're looking for a one-time fix or ongoing help, I’ve got a plan that fits.
Terms & FAQs
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Each plan includes support for content updates, design tweaks, troubleshooting, SEO help, and plugin or Squarespace feature checks.
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Any time spent on updates, development, SEO tasks, consulting, or communication related to support counts toward your included hours. Quick questions under 5 minutes are not tracked
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Time is logged in 15-minute increments. For Prepaid Packs and Retainers, a usage report is provided monthly or upon request.
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Prepaid hour packs never expire. Monthly plans (Basic, Standard) and Retainer hours do not roll over.
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Extra time is billed at $75/hour. You'll be notified before any overages are incurred.
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Yes, plans are flexible.
Cancel: Basic can be cancelled any time. Standard and retainer plans have a 3-month minimum, then cancel any time after that.
Change: You can upgrade any time, and the new rate applies from that month. Downgrades or switches take effect at your next billing date (or once you're past the 3-month minimum, if you're still in it).
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Send an email or submit a request through the support form or via WhatsApp chat (if set up). I typically respond within 1–2 business days (faster for retainer clients).