Support & Maintenance
Keep Your Website Running Smoothly
Flexible support options — from one-time fixes to ongoing monthly care. Choose the plan that fits your needs and let’s keep your website looking great and running fast.
Support Plans Overview
Not every website needs the same level of care. That’s why I offer four flexible options:
You Focus on Your Business — We'll Take Care of Your Site
Our Squarespace site management packages are tailored to how you work—whether that’s a few updates per month or regular design and content cycles.
Content Updates
Monthly or ad-hoc updates to text, images, videos, or downloadable documents
Seamless Functionality
Technical troubleshooting and platform updates to keep things running smoothly.
Design and Layout
Layout refinements and design enhancements to keep your site fresh
Plug-in Maintenance
Monitoring and support for plug-ins and third-party integrations.
Blogs and Portfolios
Additions and updates to blog posts, case studies, or project galleries.
Priority Support
Fast turnaround for time-sensitive updates — especially for retainer clients
Ad Hoc Plan Options
Ad-Hoc Support
$75/hour
Great for quick fixes, minor updates, or troubleshooting.
1-hour minimum
Billed only when used
PREPAID HOUR PACKS (Never Expire)
Buy hours in advance at a lower rate.
4 hours – $280 ($70/hour)
8 hours – $520 ($65/hour)
Ideal for clients who need flexibility without a monthly commitment. Time is tracked and a usage report is provided.
Monthly Support Plans
Stay on top of site health with consistent monthly support.
Basic
$59/month
Up to 1 hour/month
Minor content updates (text, images, links)
Plugin/Squarespace feature checks
Basic monitoring
Extra hours billed at $75/hour
Standard
$130/month
Up to 2 hours/month
Content updates (text, images, links,)
Blogs and Portfolio publishing
Plugin/Squarespace feature checks
Priority response time
Monthly SEO check-in
Front-end edits
3-month minimum term
Extra hours billed at $75/hour
Monthly recurring payments are made by credit card and require your authorization. We use Wave or PayPal, and you'll receive the authorization request for this service. Canadian clients are invoiced in Canadian dollars.
Each payment is billed in advance for the month ahead. The first month is due at signing; payments then recur on the same day each month until you cancel. Monthly hours are allocated per month and don't roll over. Some plans include a 3-month minimum initial term and can be cancelled any time after that.
Monthly Retainer Plans
Ongoing monthly support for agencies and busy clients.
Custom
Starts at $240/month
Includes 4-12 hours/month at $50–$60/hr effective rate.
Priority scheduling
Flexible usage: design, development, SEO, consulting
Ideal for white-label and high-volume needs
Extra hours billed at $75/hour
4 hrs / month – $240 – $60/hr
8 hrs / month – $440 – $55/hr
12 hrs / month – $600 – $50/hr
Monthly recurring payments are made by credit card and require your authorization. We use Wave or PayPal, and you'll receive the authorization request for this service. Canadian clients are invoiced in Canadian dollars.
Each payment is billed in advance for the month ahead. The first month is due at signing; payments then recur on the same day each month until you cancel. Monthly hours are allocated per month and don't roll over. Some plans include a 3-month minimum initial term and can be cancelled any time after that.
Ready to Get Started?
Let’s make sure your website gets the support it deserves. Whether you're looking for a one-time fix or ongoing help, I’ve got a plan that fits.
Terms & FAQs
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Each plan includes support for content updates, design tweaks, troubleshooting, SEO help, and plugin or Squarespace feature checks.
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Any time spent on updates, development, SEO tasks, consulting, or communication related to support counts toward your included hours. Quick questions under 5 minutes are not tracked
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Time is logged in 15-minute increments. For Prepaid Packs and Retainers, a usage report is provided monthly or upon request.
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Prepaid hour packs never expire. Monthly plans (Basic, Standard) and Retainer hours do not roll over.
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Extra time is billed at $75/hour. You'll be notified before any overages are incurred.
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Yes, plans are flexible.
Cancel: Basic can be cancelled any time. Standard and retainer plans have a 3-month minimum, then cancel any time after that.
Change: You can upgrade any time, and the new rate applies from that month. Downgrades or switches take effect at your next billing date (or once you're past the 3-month minimum, if you're still in it).
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Send an email or submit a request through the support form or via WhatsApp chat (if set up). I typically respond within 1–2 business days (faster for retainer clients).